I was in Israel from last 21July to 27July for some business meetings and stayed in the Sheraton Moriah Hotel. The company booked me for a day tour to Jerusalem that Friday. The pick-up arrived 7:30AM and was greeted by a charming lady (Haya) and smiling driver (Avi) while I got on the bus. We passed by and visited to the places that Haya mentioned during the start of the tour and it was very organized. The reason for writing this email is to most importantly commend the service that Haya gave to the group. She was very energetic, enthusiastic and knowledgeable about the sites/places we visited. On top of that, she was also opinionated and gave insights to she feels or thinks about each story. She was also very attentive and communicated well even if we were composed of around 7 nationalities in the group. It was really delightful listening to Haya throughout the tour that I didn't mind taking strolls especially when we were in Old City. The driver, Avi, was also very smooth in handling/driving the bus and he was very accommodating and helpful while Haya showed some illustrations/pictures in bus throughout the tour. Having that tour to Jerusalem is the best part of my travel in Israel. I think it was also the best tour ever. I'd definitely recommend a tour to Jerusalem to the rest of my colleagues and would have them ask for Egged-with hopes that it would be Haya as the tour guide. She is amazing. Thank you,